Ticket Info

Info

GET

/ticketinfo

Returns information of a task.

Prod:
https://api.seic.com/v2/workdesk/ticketinfo
Query Parameters
Name Description Data Type Required
filterId

Filter Id to retrieve tickets

string

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

string

startAt

Starting Record Count

string

maxResult

Maximum number of records to return

string

Header Parameters
Name Description Data Type Required
Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

string

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

string

HTTP Responses
  • Code
    Description
  • 200

    OK- The request has succeeded and the response has been returned.

  • 400

    Bad request - The server cannot or will not process the request due to something that is perceived to be an error on the client application side.

  • 401

    Unauthorized - Invalid authentication details have been provided. Also useful to trigger an authorization pop up if the API is used from a browser.

  • 500

    Internal Server Error - The server was unable to fulfill the request due to an unknown condition.

TEST ENDPOINT
filterId

Filter Id to retrieve tickets

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

startAt

Starting Record Count

maxResult

Maximum number of records to return

Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

Request Body

HTTP Basic

OAuth 2.0

API Key

Working...

Ticket Info

Info

GET

/ticketinfo

Returns information of a task.

Prod:
https://api.seic.com/v2/workdesk/ticketinfo
Query Parameters
Name Description Data Type Required
filterId

Filter Id to retrieve tickets

string

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

string

startAt

Starting Record Count

string

maxResult

Maximum number of records to return

string

Header Parameters
Name Description Data Type Required
Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

string

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

string

HTTP Responses
  • Code
    Description
  • 200

    OK- The request has succeeded and the response has been returned.

  • 400

    Bad request - The server cannot or will not process the request due to something that is perceived to be an error on the client application side.

  • 401

    Unauthorized - Invalid authentication details have been provided. Also useful to trigger an authorization pop up if the API is used from a browser.

  • 500

    Internal Server Error - The server was unable to fulfill the request due to an unknown condition.

TEST ENDPOINT
filterId

Filter Id to retrieve tickets

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

startAt

Starting Record Count

maxResult

Maximum number of records to return

Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

Request Body

HTTP Basic

OAuth 2.0

API Key

Working...

Test: https://test.api.seic.com/v2/workdesk/ticketinfo
TLS*: https://mtls.api.seic.com/v2/workdesk/ticketinfo
*The TLS endpoint is only used if Server Based Application was selected during the App Registration process.
STEP 2

Pass the oAuth Token and the App key to invoke this endpoint for a particular application.

Use the /workdesk/filterinfo API to return the list of issues associated with a specific filter, and the data that accompanies each issue id, such as Status, Investors, and Transaction Types.

Ticket Info

Info

GET

/ticketinfo

Returns information of a task.

Prod:
https://api.seic.com/v2/workdesk/ticketinfo
Query Parameters
Name Description Data Type Required
filterId

Filter Id to retrieve tickets

string

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

string

startAt

Starting Record Count

string

maxResult

Maximum number of records to return

string

Header Parameters
Name Description Data Type Required
Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

string

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

string

HTTP Responses
  • Code
    Description
  • 200

    OK- The request has succeeded and the response has been returned.

  • 400

    Bad request - The server cannot or will not process the request due to something that is perceived to be an error on the client application side.

  • 401

    Unauthorized - Invalid authentication details have been provided. Also useful to trigger an authorization pop up if the API is used from a browser.

  • 500

    Internal Server Error - The server was unable to fulfill the request due to an unknown condition.

TEST ENDPOINT
filterId

Filter Id to retrieve tickets

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

startAt

Starting Record Count

maxResult

Maximum number of records to return

Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

Request Body

HTTP Basic

OAuth 2.0

API Key

Working...

SAMPLE REQUEST

curl -X GET \
https://api.seic.com/v2/workdesk/ticketinfo?filterId=43678\
  -H 'Appkey: gsedgaerhDSHGRSH' \
  -H 'Authorization: Bearer ADsgdnnkjnfdIKJN' \


REQUEST HEADER

Authorization: Bearer ADsgdnnkjnfdIKJN
AppKey: gsedgaerhDSHGRSH
RESPONSE HEADER

Content-Type: application/json
Status: 200 OK
requesttrackingid: 67e1ff68-164f-03ad-0f2d-5cbbfda56ec9


SAMPLE RESPONSE

{
    "StartAt": 0,
    "MaxResults": 154,
    "Total": 154,
    "Issues": [
        {
            "Id": "3489127",
            "Key": "SB-5855",
            "Values": [
                {
                    "Key": "Issue Type",
                    "Value": "Account Maintenance"
                },
                {
                    "Key": "IssueTypeIcon",
                    "Value": "hTRMEaMEEalNBBBPSUhEUgAAABAAAAAQCAYAAAAf8/7hAAAABGdBWEDAALGPC/ptMQBBBBlwSFlzAAAOwgAADsYTREhKgAAAAK9JREFUOE9joArI2uIpnrHVbV7GFvf/tOD0Le7Lsra46kO1MzCCFdehKyKIN7ufg2oIY4BdEQEM1Y7bgFP3j/z/5uwMMjkQhmrHbQTBOJMDYah2KhsAcjYbrO4dqWIRB158eApVjgk+ppnA2ABkDAPY9EAYqp2GBoC8g+5sZAzVltrAQhiqHWgPRTliU4APp292ewbVzsCQrguinPmOL6z7sCnHgd2mb3NOh2ikBDAwAvzr4V+3H1WcBBCRSUVPTR5CYII="
                },
                {
                    "Key": "Key",
                    "Value": "SB-5855"
                },
                {
                    "Key": "Transaction ID",
                    "Value": "IS2495784476"
                },
                {
                    "Key": "Status",
                    "Value": "Initial SEI Review"
                },
                {
                    "Key": "StatusColor",
                    "Value": "blue-gray"
                },
                {
                    "Key": "Fund",
                    "Value": "Fund, LP"
                },
                {
                    "Key": "Summary",
                    "Value": "Account Maintenance"
                },
                {
                    "Key": "Investor",
                    "Value": "UNIVERSITY OF STATE"
                },
                {
                    "Key": "Investor ID",
                    "Value": "65298"
                },
                {
                    "Key": "Description",
                    "Value": "PLEASE PROVIDE A SIGNED AND DATED DEC 2014 REVISION OF THE W9"
                },
                {
                    "Key": "Updated",
                    "Value": "04/26/2017 14:07:08"
                }
            ]
        },
        {
            "Id": "123114",
            "Key": "SB-14",
            "Values": [
                {
                    "Key": "Issue Type",
                    "Value": "Account Maintenance"
                },
                {
                    "Key": "IssueTypeIcon",
                    "Value": "hTRMEaMEEalNBBBPSUhEUgAAABAAAAAQCAYAAAAf8/7hAAAABGdBWEDAALGPC/ptMQBBBBlwSFlzAAAOwgAADsYTREhKgAAAAK9JREFUOE9joArI2uIpnrHVbV7GFvf/tOD0Le7Lsra46kO1MzCCFdehKyKIN7ufg2oIY4BdEQEM1Y7bgFP3j/z/5uwMMjkQhmrHbQTBOJMDYah2KhsAcjYbrO4dqWIRB158eApVjgk+ppnA2ABkDAPY9EAYqp2GBoC8g+5sZAzVltrAQhiqHWgPRTliU4APp292ewbVzsCQrguinPmOL6z7sCnHgd2mb3NOh2ikBDAwAvzr4V+3H1WcBBCRSUVPTR5CYII="
                },
                {
                    "Key": "Key",
                    "Value": "SB-14"
                },
                {
                    "Key": "Transaction ID",
                    "Value": "2864174505"
                },
                {
                    "Key": "Status",
                    "Value": "Complete"
                },
                {
                    "Key": "StatusColor",
                    "Value": "green"
                },
                {
                    "Key": "Fund",
                    "Value": "Fund, Ltd"
                },
                {
                    "Key": "Summary",
                    "Value": "Account Maintenance"
                },
                {
                    "Key": "Investor",
                    "Value": "JACK & JUDITH 1975 Trust"
                },
                {
                    "Key": "Investor ID",
                    "Value": "WW104222-123"
                }
            ]
        }
    ],
    "project": null,
    "issuetype": null,
    "summary": null
}
MODEL
Operations
Name Description Data Type (L)
startAt

Starting record count.

string
MaxResults

The maximum number of results that can be returned in the API call.

string
Issues

This is an array of all Jira issues returned for the filterid passed to the API.

array
id

SEI Accounting system generated identifier for each transaction in a batch

string
key

This value is returned by the POST schedule API in the response as the field jobStatusQueryKey.

string
Values

The value that is associated with the Key. An example might be, Key = &#039 Status&#039 and Value = &#039 Initial SEI Review&#039 .

string
total

The total number of results returned.

string


Ticket Info

Info

GET

/ticketinfo

Returns information of a task.

Prod:
https://api.seic.com/v2/workdesk/ticketinfo
Query Parameters
Name Description Data Type Required
filterId

Filter Id to retrieve tickets

string

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

string

startAt

Starting Record Count

string

maxResult

Maximum number of records to return

string

Header Parameters
Name Description Data Type Required
Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

string

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

string

HTTP Responses
  • Code
    Description
  • 200

    OK- The request has succeeded and the response has been returned.

  • 400

    Bad request - The server cannot or will not process the request due to something that is perceived to be an error on the client application side.

  • 401

    Unauthorized - Invalid authentication details have been provided. Also useful to trigger an authorization pop up if the API is used from a browser.

  • 500

    Internal Server Error - The server was unable to fulfill the request due to an unknown condition.

TEST ENDPOINT
filterId

Filter Id to retrieve tickets

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

startAt

Starting Record Count

maxResult

Maximum number of records to return

Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

Request Body

HTTP Basic

OAuth 2.0

API Key

Working...

Ticket Info

Info

GET

/ticketinfo

Returns information of a task.

Prod:
https://api.seic.com/v2/workdesk/ticketinfo
Query Parameters
Name Description Data Type Required
filterId

Filter Id to retrieve tickets

string

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

string

startAt

Starting Record Count

string

maxResult

Maximum number of records to return

string

Header Parameters
Name Description Data Type Required
Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

string

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

string

HTTP Responses
  • Code
    Description
  • 200

    OK- The request has succeeded and the response has been returned.

  • 400

    Bad request - The server cannot or will not process the request due to something that is perceived to be an error on the client application side.

  • 401

    Unauthorized - Invalid authentication details have been provided. Also useful to trigger an authorization pop up if the API is used from a browser.

  • 500

    Internal Server Error - The server was unable to fulfill the request due to an unknown condition.

TEST ENDPOINT
filterId

Filter Id to retrieve tickets

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

startAt

Starting Record Count

maxResult

Maximum number of records to return

Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

Request Body

HTTP Basic

OAuth 2.0

API Key

Working...

Test: https://test.api.seic.com/v2/workdesk/ticketinfo
TLS*: https://mtls.api.seic.com/v2/workdesk/ticketinfo
*The TLS endpoint is only used if Server Based Application was selected during the App Registration process.
STEP 1



STEP 2

Pass the oAuth Token and the App key to invoke this endpoint for a particular application.

Use the /workdesk/filterinfo API to return the list of issues associated with a specific filter, and the data that accompanies each issue id, such as Status, Investors, and Transaction Types.

Ticket Info

Info

GET

/ticketinfo

Returns information of a task.

Prod:
https://api.seic.com/v2/workdesk/ticketinfo
Query Parameters
Name Description Data Type Required
filterId

Filter Id to retrieve tickets

string

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

string

startAt

Starting Record Count

string

maxResult

Maximum number of records to return

string

Header Parameters
Name Description Data Type Required
Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

string

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

string

HTTP Responses
  • Code
    Description
  • 200

    OK- The request has succeeded and the response has been returned.

  • 400

    Bad request - The server cannot or will not process the request due to something that is perceived to be an error on the client application side.

  • 401

    Unauthorized - Invalid authentication details have been provided. Also useful to trigger an authorization pop up if the API is used from a browser.

  • 500

    Internal Server Error - The server was unable to fulfill the request due to an unknown condition.

TEST ENDPOINT
filterId

Filter Id to retrieve tickets

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

startAt

Starting Record Count

maxResult

Maximum number of records to return

Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

Request Body

HTTP Basic

OAuth 2.0

API Key

Working...

SAMPLE REQUEST

curl -X GET \
https://api.seic.com/v2/workdesk/ticketinfo?filterId=43678\
  -H 'Appkey: gsedgaerhDSHGRSH' \
  -H 'Authorization: Bearer ADsgdnnkjnfdIKJN' \


REQUEST HEADER

Authorization: Bearer ADsgdnnkjnfdIKJN
AppKey: gsedgaerhDSHGRSH
RESPONSE HEADER

Content-Type: application/json
Status: 200 OK
requesttrackingid: 67e1ff68-164f-03ad-0f2d-5cbbfda56ec9


SAMPLE RESPONSE

{
    "StartAt": 0,
    "MaxResults": 154,
    "Total": 154,
    "Issues": [
        {
            "Id": "3489127",
            "Key": "SB-5855",
            "Values": [
                {
                    "Key": "Issue Type",
                    "Value": "Account Maintenance"
                },
                {
                    "Key": "IssueTypeIcon",
                    "Value": "hTRMEaMEEalNBBBPSUhEUgAAABAAAAAQCAYAAAAf8/7hAAAABGdBWEDAALGPC/ptMQBBBBlwSFlzAAAOwgAADsYTREhKgAAAAK9JREFUOE9joArI2uIpnrHVbV7GFvf/tOD0Le7Lsra46kO1MzCCFdehKyKIN7ufg2oIY4BdEQEM1Y7bgFP3j/z/5uwMMjkQhmrHbQTBOJMDYah2KhsAcjYbrO4dqWIRB158eApVjgk+ppnA2ABkDAPY9EAYqp2GBoC8g+5sZAzVltrAQhiqHWgPRTliU4APp292ewbVzsCQrguinPmOL6z7sCnHgd2mb3NOh2ikBDAwAvzr4V+3H1WcBBCRSUVPTR5CYII="
                },
                {
                    "Key": "Key",
                    "Value": "SB-5855"
                },
                {
                    "Key": "Transaction ID",
                    "Value": "IS2495784476"
                },
                {
                    "Key": "Status",
                    "Value": "Initial SEI Review"
                },
                {
                    "Key": "StatusColor",
                    "Value": "blue-gray"
                },
                {
                    "Key": "Fund",
                    "Value": "Fund, LP"
                },
                {
                    "Key": "Summary",
                    "Value": "Account Maintenance"
                },
                {
                    "Key": "Investor",
                    "Value": "UNIVERSITY OF STATE"
                },
                {
                    "Key": "Investor ID",
                    "Value": "65298"
                },
                {
                    "Key": "Description",
                    "Value": "PLEASE PROVIDE A SIGNED AND DATED DEC 2014 REVISION OF THE W9"
                },
                {
                    "Key": "Updated",
                    "Value": "04/26/2017 14:07:08"
                }
            ]
        },
        {
            "Id": "123114",
            "Key": "SB-14",
            "Values": [
                {
                    "Key": "Issue Type",
                    "Value": "Account Maintenance"
                },
                {
                    "Key": "IssueTypeIcon",
                    "Value": "hTRMEaMEEalNBBBPSUhEUgAAABAAAAAQCAYAAAAf8/7hAAAABGdBWEDAALGPC/ptMQBBBBlwSFlzAAAOwgAADsYTREhKgAAAAK9JREFUOE9joArI2uIpnrHVbV7GFvf/tOD0Le7Lsra46kO1MzCCFdehKyKIN7ufg2oIY4BdEQEM1Y7bgFP3j/z/5uwMMjkQhmrHbQTBOJMDYah2KhsAcjYbrO4dqWIRB158eApVjgk+ppnA2ABkDAPY9EAYqp2GBoC8g+5sZAzVltrAQhiqHWgPRTliU4APp292ewbVzsCQrguinPmOL6z7sCnHgd2mb3NOh2ikBDAwAvzr4V+3H1WcBBCRSUVPTR5CYII="
                },
                {
                    "Key": "Key",
                    "Value": "SB-14"
                },
                {
                    "Key": "Transaction ID",
                    "Value": "2864174505"
                },
                {
                    "Key": "Status",
                    "Value": "Complete"
                },
                {
                    "Key": "StatusColor",
                    "Value": "green"
                },
                {
                    "Key": "Fund",
                    "Value": "Fund, Ltd"
                },
                {
                    "Key": "Summary",
                    "Value": "Account Maintenance"
                },
                {
                    "Key": "Investor",
                    "Value": "JACK & JUDITH 1975 Trust"
                },
                {
                    "Key": "Investor ID",
                    "Value": "WW104222-123"
                }
            ]
        }
    ],
    "project": null,
    "issuetype": null,
    "summary": null
}
MODEL
Operations
Name Description Data Type (L)
startAt

Starting record count.

string
MaxResults

The maximum number of results that can be returned in the API call.

string
Issues

This is an array of all Jira issues returned for the filterid passed to the API.

array
id

SEI Accounting system generated identifier for each transaction in a batch

string
key

This value is returned by the POST schedule API in the response as the field jobStatusQueryKey.

string
Values

The value that is associated with the Key. An example might be, Key = &#039 Status&#039 and Value = &#039 Initial SEI Review&#039 .

string
total

The total number of results returned.

string


Ticket Info

Info

GET

/ticketinfo

Returns information of a task.

Prod:
https://api.seic.com/v2/workdesk/ticketinfo
Query Parameters
Name Description Data Type Required
filterId

Filter Id to retrieve tickets

string

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

string

startAt

Starting Record Count

string

maxResult

Maximum number of records to return

string

Header Parameters
Name Description Data Type Required
Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

string

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

string

HTTP Responses
  • Code
    Description
  • 200

    OK- The request has succeeded and the response has been returned.

  • 400

    Bad request - The server cannot or will not process the request due to something that is perceived to be an error on the client application side.

  • 401

    Unauthorized - Invalid authentication details have been provided. Also useful to trigger an authorization pop up if the API is used from a browser.

  • 500

    Internal Server Error - The server was unable to fulfill the request due to an unknown condition.

TEST ENDPOINT
filterId

Filter Id to retrieve tickets

statusId

Status id or status name for which tickets needs to return. This is an Optional parameter

startAt

Starting Record Count

maxResult

Maximum number of records to return

Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

Request Body

HTTP Basic

OAuth 2.0

API Key

Working...