View Task

ViewTicket

GET

/viewticket

Returns task details by task Id.

Prod:
https://api.seic.com/v1/workdesk/viewticket
Query Parameters
Name Description Data Type Required
jiraTicketNo

Represents the jira ticket number.

string

Header Parameters
Name Description Data Type Required
Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

string

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

string

HTTP Responses
  • Code
    Description
  • 200

    OK- The request has succeeded and the response has been returned.

  • 400

    Bad request - The server cannot or will not process the request due to something that is perceived to be an error on the client application side.

  • 401

    Unauthorized - Invalid authentication details have been provided. Also useful to trigger an authorization pop up if the API is used from a browser.

  • 500

    Internal Server Error - The server was unable to fulfill the request due to an unknown condition.

TEST ENDPOINT
jiraTicketNo

Represents the jira ticket number.

Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

Request Body

HTTP Basic

OAuth 2.0

API Key

Working...

View Task

ViewTicket

GET

/viewticket

Returns task details by task Id.

Prod:
https://api.seic.com/v1/workdesk/viewticket
Query Parameters
Name Description Data Type Required
jiraTicketNo

Represents the jira ticket number.

string

Header Parameters
Name Description Data Type Required
Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

string

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

string

HTTP Responses
  • Code
    Description
  • 200

    OK- The request has succeeded and the response has been returned.

  • 400

    Bad request - The server cannot or will not process the request due to something that is perceived to be an error on the client application side.

  • 401

    Unauthorized - Invalid authentication details have been provided. Also useful to trigger an authorization pop up if the API is used from a browser.

  • 500

    Internal Server Error - The server was unable to fulfill the request due to an unknown condition.

TEST ENDPOINT
jiraTicketNo

Represents the jira ticket number.

Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

Request Body

HTTP Basic

OAuth 2.0

API Key

Working...

Test: https://test.api.seic.com/v1/workdesk/viewticket
TLS*: https://mtls.api.seic.com/v1/workdesk/viewticket
*The TLS endpoint is only used if Server Based Application was selected during the App Registration process.

Pass the oAuth Token and the App key to invoke this endpoint for a particular application.

The /workdesk/viewticket API can be used to drill into and display specific issue details for a Jira Ticket Number. 

The value for the field "key" obtained from the "workdesk/ticketinfo" endpoint response serves as an input value for the jiraTicketNo query param in this endpoint. 

Note: There are 11 endpoints in this product. 1 to 5 endpoints out of these 11 are sequenced and remaining can be random.;

View Task

ViewTicket

GET

/viewticket

Returns task details by task Id.

Prod:
https://api.seic.com/v1/workdesk/viewticket
Query Parameters
Name Description Data Type Required
jiraTicketNo

Represents the jira ticket number.

string

Header Parameters
Name Description Data Type Required
Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

string

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

string

HTTP Responses
  • Code
    Description
  • 200

    OK- The request has succeeded and the response has been returned.

  • 400

    Bad request - The server cannot or will not process the request due to something that is perceived to be an error on the client application side.

  • 401

    Unauthorized - Invalid authentication details have been provided. Also useful to trigger an authorization pop up if the API is used from a browser.

  • 500

    Internal Server Error - The server was unable to fulfill the request due to an unknown condition.

TEST ENDPOINT
jiraTicketNo

Represents the jira ticket number.

Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

Request Body

HTTP Basic

OAuth 2.0

API Key

Working...

SAMPLE REQUEST

curl -X GET \
https://api.seic.com/v1/workdesk/viewticket?jiraTicketNo=WWC-4 \
  -H 'appkey: gsedgaerhDSHGRSH' \
  -H 'authorization: Bearer ADsgdnnkjnfdIKJN' \


REQUEST HEADER

Authorization: Bearer ADsgdnnkjnfdIKJN
AppKey: gsedgaerhDSHGRSH

RESPONSE HEADER

Content-Type: application/json 
Status: 200 OK 
requesttrackingid: 67e1ff68-164f-03ad-0f2d-5cbbfda56ec9



SAMPLE RESPONSE

{
    "Standard": [
        {
            "Id": "issueid",
            "Name": "IssueId",
            "Value": "348103",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "summary",
            "Name": "summary",
            "Value": "Account Maintenance",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "issuetype",
            "Name": "issuetype",
            "Value": "Account Maintenance",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "issuetypeicon",
            "Name": "IssueTypeIcon",
            "Value": "iVBORw0KGgoAAAANSUhEUgAAABAAAAAQCAYAAAAf8/9hAAAABGdBTUEAALGPC/xhBQAAAAlwSFlzAAAOwgAADsIBFShKgAAAAK9JREFUOE9joArI2uIpnrHVbV7GFvf/xOD0Le7Lsra46kO1MzAABdehKyKIN7ufg2oHG4BdEQEM1Y7bgFP3j/y/9uwSVjkQhmrHbQAMYJMDYah2KhsAcjYugO4dqHZUA158eApVjgk+fftA2ABkDAPY5EAYqp2GBoC8g+5sZAzVjtsAQhiqHWgAMFliU4APp292ewbVzsCQvtndPmOL2z1sCnHgd2mb3NOh2ikBDAwAvzr4V+3H1WcAAAAASUVORK5CYII=",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "creator",
            "Name": "creator",
            "Value": "Akhilesh Sharma",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "subtasks",
            "Name": "subtasks",
            "Value": "",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "created",
            "Name": "created",
            "Value": "05/09/2016 15:49:30",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "description",
            "Name": "description",
            "Value": "PLEASE PROVIDE A SIGNED AND DATED DEC 2014 REVISION OF THE W9",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "reporter",
            "Name": "reporter",
            "Value": "Rob Newmiller",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "priority",
            "Name": "priority",
            "Value": "Critical",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "resolution",
            "Name": "resolution",
            "Value": "",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "labels",
            "Name": "labels",
            "Value": "",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "duedate",
            "Name": "duedate",
            "Value": "",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "assignee",
            "Name": "assignee",
            "Value": "",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "updated",
            "Name": "updated",
            "Value": "04/26/2017 14:07:08",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "status",
            "Name": "status",
            "Value": "Initial SEI Review",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        },
        {
            "Id": "statuscolor",
            "Name": "statuscolor",
            "Value": "blue-gray",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": null,
            "AllowedValues": null,
            "FieldType": null,
            "ControlType": null
        }
    ],
    "Custom": [
        {
            "Id": "customfield_12461",
            "Name": "Transaction ID",
            "Value": "2495821290",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": [
                "set"
            ],
            "AllowedValues": null,
            "FieldType": "string",
            "ControlType": "textfield"
        },
        {
            "Id": "customfield_12464",
            "Name": "Investor",
            "Value": "UNIVERSITY OF STATE",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": [
                "set"
            ],
            "AllowedValues": null,
            "FieldType": "string",
            "ControlType": "textfield"
        },
        {
            "Id": "customfield_12542",
            "Name": "Account Maintenance Type",
            "Value": "Address Change",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": [
                "set"
            ],
            "AllowedValues": null,
            "FieldType": "string",
            "ControlType": "textfield"
        },
        {
            "Id": "customfield_12465",
            "Name": "Investor ID",
            "Value": "WWC2324634",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": [
                "set"
            ],
            "AllowedValues": null,
            "FieldType": "string",
            "ControlType": "textfield"
        },
        {
            "Id": "customfield_12536",
            "Name": "Investor Service Peer Review Checklist",
            "Value": "Has analyst completed and imported AML review?,Have you reviewed all analyst work?,Has the client sent the executed signature page?",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": [
                "set"
            ],
            "AllowedValues": null,
            "FieldType": "string",
            "ControlType": "checklist"
        },
        {
            "Id": "customfield_12539",
            "Name": "Investor Service Account Maintenance Checklist",
            "Value": "Has the transaction been acknowledged and approved for processing by the client? ,Have you made the appropriate changes in the applicable System?,Does the change require a new Bridger Investor Name scan to be completed? (Investor name change),Does the change require a new Bridger Investor Name/Address scan to be completed? (Investor mailing or legal address change),Does the change require a new Bridger Wire Instructions scan to be completed?,Does the change require a new Bridger Authorized Signature scan to be completed?,Does the change require a new Bridger BO/Partner Name/Addr scan to be completed? (Trustees, Partners, Beneficial Owners)?,Is this a change in an investor's new issue status?",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": [
                "set"
            ],
            "AllowedValues": null,
            "FieldType": "string",
            "ControlType": "checklist"
        },
        {
            "Id": "customfield_10946",
            "Name": "Fund",
            "Value": "WWCEDLP - Worldwide Capital Event Driven Fund, LP",
            "IsRequired": false,
            "HasDefaultValue": false,
            "AllowedOperation": [
                "set"
            ],
            "AllowedValues": null,
            "FieldType": "string",
            "ControlType": "textfield"
        }
    ]
}
MODEL
Operations
Name Description Data Type (L)
Id

Project Id.

string
Name

Project Name.

string
Value

The value within the Task object.

string
IsRequired

Defines whether the field is required or not for the Task object.

string
hasDefaultValue

Defines whether the field has a default value when none is provided.

boolean
AllowedOperation

Operations allowed for the specific value in the object.

string
AllowedValues

The allowable values for the object, if provided.

string
FieldType

The data type of the field (i.e., string, boolean, etc.).

string
ControlType

The field control on the user interface, such as text field, checklist, etc.

string
standard

The collection of investor level data points considered standard and captured for the majority of investors.

object


View Task

ViewTicket

GET

/viewticket

Returns task details by task Id.

Prod:
https://api.seic.com/v1/workdesk/viewticket
Query Parameters
Name Description Data Type Required
jiraTicketNo

Represents the jira ticket number.

string

Header Parameters
Name Description Data Type Required
Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

string

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

string

HTTP Responses
  • Code
    Description
  • 200

    OK- The request has succeeded and the response has been returned.

  • 400

    Bad request - The server cannot or will not process the request due to something that is perceived to be an error on the client application side.

  • 401

    Unauthorized - Invalid authentication details have been provided. Also useful to trigger an authorization pop up if the API is used from a browser.

  • 500

    Internal Server Error - The server was unable to fulfill the request due to an unknown condition.

TEST ENDPOINT
jiraTicketNo

Represents the jira ticket number.

Authorization

The access_token value obtained from the Token endpoint. This is passed as "Bearer access_token".

AppKey

This is the Consumer Key provided during the App Registration process and is used to identify the user. It is a form of user credential generated and provisioned by the SEI Developer Portal for applications associated with individual developers.

Request Body

HTTP Basic

OAuth 2.0

API Key

Working...